Refund policy

Returns and exchanges

You can return the product within 7 days of delivery if it has not been used or installed and is in its original packaging.

If the product arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with photos of the product, and we will replace it or refund you in full at our cost.

For returns that are not due to a defect, the customer pays the shipping cost unless agreed otherwise.

Refunds are issued within 7 business days after we receive and inspect the returned product.

Warranty

The rack has a 3-year warranty against manufacturing defects. If a defect appears during the warranty period, send us photos or a video of the problem and we will repair or replace the part free of charge, including shipping. The warranty does not cover misuse, incorrect installation or loads above 30 kg.

Contact: najdsteelsa@gmail.com